Job Description
The objectives of this position are to assist in the daily sales operations of the KPS showroom at our Allentown Headquarters. The position will consist of welcoming customers into our showroom while helping with supply and equipment sales. You will strive to become the customer’s trusted advisor, fostering a welcoming environment, and meeting challenges in a timely manner.
You will be working alongside the sales, service, and finance teams to assist customers, and will also include assisting with shipping and receiving, and inventory management tasks on a daily basis when needed.
At Keystone Precision Solutions, our employees love what they do and love where they work. We offer great perks including:
- Comfortable work atmosphere with supportive culture
- Comprehensive benefits that include medical, dental, vision, life insurance, 401(k)
- Paid time off for vacations, personal days, and community service days
- Opportunity for growth with proven success
What the Job Looks Like
In this high visibility role, your primary focus will drive the sales opportunity and strategy in the designated region through the following responsibilities:
- Meet and greet customers in our showroom with energy and a sense of urgency.
- Collaborate with the Sales, Hardware Service, Rental and Support Teams to assure that any customer’s needs are met in a timely manner.
- Will be the main person processing point of sale transactions in the showroom
- Assist with inquires regarding equipment sale and supply inquires.
- Assist with keeping the front showroom stocked for customer orders.
- Help maintain showroom appearance.
- Work with Service and Rental to assist customer’s with their equipment needs.
Important Competencies to Assist with Your Success
- Excellent organizational and communication (both written and verbal) skills required
- Must be able to maintain a high degree of professionalism and positivity in a dynamic environment.
- World class customer service skills are required. Must have experience in a fast-paced customer facing role.
- Ability to communicate effectively over the phone, including active listening, clear and confident speech while maintaining positive phone etiquette
- Exceptional follow-through is a necessity
- Experience in order fulfillment, inventory or retail preferred
- Possess analytical decision-making skills and capable of working with little or no supervision.
- Excellent listening, time management, and organization skills; must prioritize time and tasks to accomplish set objectives.
What about education and experience?
- 2 years’ experience in the customer service, construction, building products, retail or consumer electronics industry.
- Strong computer skills. (i.e.: MS Windows, MS Word, MS Excel, Data entry, etc.)
- Experience with a CRM such as Zendesk, Sage CRM or Salesforce CRM is preferred.
I’m Interested, How Do I Get Started?
PLEASE NOTE - to be considered, all applicants MUST include:
- An updated resume
- Brief cover letter describing why you meet the qualifications for our position
- Salary requirement
EOE, M/F/D/V.
Job Type:
- Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
- Commission pay
Work Location:
- In the office, Allentown, PA.
Work Remotely:
- No